FREQUENTLY ASKED QUESTIONS

We provide residential and commercial window cleaning across Thanet, including Margate, Westgate-on-Sea, Birchington, Ramsgate, Broadstairs and surrounding areas. We also consider larger commercial work elsewhere in Kent.

Our regular residential window cleaning starts from £10, and a typical three-bedroom house costs around £23 per clean. Prices depend on the size, layout and access to your property. We'll confirm the price before starting.

We quote for the work involved, considering the property size, number of windows, access, and estimated cleaning time. Unusual glazing or difficult access may affect the price.

Yes. You can request a free, no-obligation quotation through our online form. For larger or less straightforward properties, photographs or a site visit may help us provide an accurate price.

Yes. PURE Thanet Window Cleaning holds public liability insurance for its cleaning work. If you manage a commercial property, please ask if you need insurance details for your records.

Regular residential window cleaning is organised on four-, six- or eight-week schedules, depending on the area and availability. We'll confirm the options for your address when quoting.

Usually not. Exterior cleaning can generally be completed while you're out, provided we can access the agreed areas. Please let us know in advance if a gate or access route will be locked.

Yes. Our normal exterior window cleaning includes the glass, frames and accessible sills. Please mention any unusual access or areas needing particular attention when requesting your quote.

Yes, where both areas are included in your quote and we have safe access. If you only need certain windows cleaned, let us know and we can quote accordingly.

Light rain doesn't automatically prevent a clean. We use purified water, but we may rearrange work where strong winds, severe weather or unsafe conditions affect the job.

Yes, we can quote for accessible conservatory glazing, patio doors and other exterior glass. Please include these when requesting your quotation so the price covers everything required.

We work with businesses and property managers on premises including shops, offices, apartment blocks, communal areas and managed residential buildings. Tell us about your site and we'll assess the cleaning requirements.

Yes. We can organise recurring visits around the needs of a business or managed property, including an agreed specification and cleaning frequency.

Yes. We clean windows in managed apartment buildings and communal areas, subject to safe access and the agreed scope of work. We can work directly with managing agents or property managers.

We already carry out some commercial work early in the day. Please tell us about any access restrictions or preferred times and we'll confirm what can be accommodated.

We use professional access methods suited to the property. Any higher-level or difficult-access work must be assessed first to make sure it can be carried out safely.

Yes. We clear gutters on many standard-access, two-storey residential properties using our SkyVac Atom gutter vacuum system. Please provide property details or photographs so we can confirm suitability.

For higher, more complex or specialist access requirements, we work with our approved gutter specialist, Trusted Gutter Solutions. We'll advise on the appropriate service after reviewing the job.

Yes. We can quote for accessible exterior fascia and soffit cleaning. Please include this in your enquiry if you'd like it carried out alongside window or gutter cleaning.

We can arrange enquiries for roof moss removal, render cleaning and wider exterior cleaning through our approved specialist contractor, GPA Exterior Cleaning. The work and access requirements are assessed before a quotation is confirmed.

Yes. Select everything you need on the quote form, whether that's window cleaning, gutter clearing, fascia and soffit cleaning or specialist exterior work. We'll advise which services we carry out directly and which are handled by approved specialists.

We use GoCardless for convenient payment collection on regular work. We'll explain the available payment arrangements when setting up your service and confirm any details you need.

Yes. Our water-fed pole system uses purified water to clean exterior glass and frames. Windows are normally left to dry naturally without needing to be wiped with a cloth.

We group regular work into local rounds to keep visits reliable and efficient. We can consider your preferences, but the available days depend on the schedule for your area.

Please tell us about locked gates, pets or other access arrangements when booking. If we cannot reach part of the property safely, we'll discuss the options with you.

Contact us as early as possible if you'd like to change your schedule, rearrange a visit or stop regular cleaning. We can confirm the arrangements relevant to your account.