We are now asking our regular window cleaning customers to pay via GoCardless,

please click on the link below to take you through to the Direct Debit Signup page.

 

Any questions you may have about GoCardless, should be answered below.

 

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• The form takes no longer than 2 minutes to complete

• This is NOT a monthly recurring standing order

• Payments are ONLY collected once your windows have been cleaned

• You are protected by the Direct Debit Guarantee

 

Payment via Bank Transfer:
PURE Thanet Cleaning Services ltd
Lloyds Banking
Sort Code – 40-96-26
Account Number – 21317868

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Payment via cheque, made payable to PURE Thanet Cleaning Services 

Flat 2, 13 Cedric Road, Westgate on Sea, Kent. CT8 8NZ

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GoCardless, question and answers:

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Q) I would normally make my payment by Bank Transfer or Paypal, Can I still pay by this method?
A) We would prefer you to sign up to GoCardless, but if its easier for you, then just make payment as normal.

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Q) My windows have not been cleaned this month, will payment still be took from my account automatically?
A) No, we only request payment AFTER your windows have been cleaned

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Q) You usually clean the front and back of my property, will I get charged the full amount if you only clean the fronts?
A) No, Gocardless is a variable direct debit system and we will only ever collect the payment that’s due for that particular clean.

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Q) I’m having some build work done and wont require my windows cleaned for a few months, do I need to cancel the direct debit mandate?
A) No, we only request payment when your windows have been cleaned , so if you should miss a clean for any reason, then no payments will be taken until you restart your schedule.

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Q) How will I know when payment is going to be taken?
A) Payments are collected 3 to 5 days after your windows have been cleaned. You will receive an automated email from GoCardless stating that a payment has been requested and the date and amount that it is due to be collected from your account.

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Q) Can I cancel/stop this payment method if I don’t want to use it anymore or if I cancel my window cleaning service with you?
A) Yes, you have full control, as you would with any Direct Debit payment set up.