PRIVACY POLICY
Privacy Policy
Pure Thanet Window Cleaning Ltd
Last updated: 28 October 2026
At Pure Thanet Window Cleaning Ltd, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request a quote, book our services or become a customer.
Our website is www.purethanetwindows.co.uk.
1. Who We Are
Pure Thanet Window Cleaning Ltd is responsible for deciding how and why your personal information is used.
Contact details:
Company: Pure Thanet Window Cleaning Ltd
Email: info@purethanetwindows.co.uk
Address: Flat 2, 13 Cedric Road, Westgate-on-Sea, Kent, CT8 8NZ
Website: www.purethanetwindows.co.uk
For any questions relating to your personal information, please contact us using the details above.
2. Information We Collect
We may collect the following information when you contact us, request a quotation or use our services:
Full name
Property or business address
Email address
Telephone number
Details of the cleaning services requested
Property access instructions and relevant service notes
Appointment and booking information
Invoices, payment status and transaction records
Communications between you and our business
When you visit our website, certain technical information may also be collected, including your IP address, browser type, device information and website usage data.
We collect information directly from you through our website forms, telephone calls, emails and other communications. We may also receive relevant contact or property information from authorised representatives, such as property managers.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and provide quotations.
Arrange and deliver window cleaning, gutter clearing, pressure washing and other agreed services.
Manage appointments and customer accounts.
Send service notifications, invoices and payment reminders.
Process and record payments.
Respond to customer questions, complaints and requests.
Maintain accurate business and financial records.
Protect our website and improve its functionality.
Meet legal and regulatory obligations.
We only use personal information where we have a lawful reason to do so.
4. Our Legal Basis for Processing Information
Under UK data protection law, we rely on the following lawful bases where appropriate:
Contract: To provide quotations requested by you, arrange services and fulfil our agreements with customers.
Legitimate interests: To manage our business, respond to general enquiries, maintain service records, recover outstanding payments and protect our website, provided these interests do not override your rights.
Legal obligation: To maintain financial records and comply with applicable tax, accounting and legal requirements.
Consent: Where consent is required, including certain non-essential website cookies and direct marketing communications.
You can withdraw consent at any time, although this does not affect processing already carried out lawfully.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:
Wix, which provides our website and online contact forms.
GoCardless, where customers choose to pay by Direct Debit.
Payment processing and banking providers.
Customer scheduling and business management software providers.
Accounting and bookkeeping service providers.
Employees or authorised contractors carrying out cleaning services.
Professional advisers, regulatory authorities or public bodies where legally necessary.
We limit the information shared to what is reasonably necessary for the relevant purpose.
Third-party providers may also process information under their own privacy policies.
6. Payments and Direct Debits
We offer electronic payment options, including GoCardless Direct Debit.
When you authorise a Direct Debit, the information required to establish and manage your payment is processed through GoCardless.
We may receive payment information such as your customer reference, payment amount, payment status and transaction history for invoicing and account management.
For information about how GoCardless handles personal data, please visit www.gocardless.com/privacy.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality, security and user experience.
Cookies may include:
Essential cookies: Required for core website functions, security and remembering privacy preferences.
Analytics cookies: Where enabled, used to understand website visits and improve performance.
Marketing cookies: Where enabled, used to measure advertising effectiveness or support relevant advertising.
Where required by law, we obtain consent before using non-essential cookies. Certain limited uses may be permitted without consent where the applicable legal requirements are met.
You can manage your preferences through our website’s cookie consent controls and, where supported, through your browser settings.
Further information about individual cookies, their providers and how long they remain active is available through our website’s cookie settings.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Our normal retention approach is:
Unsuccessful enquiries: generally up to 12 months after the last communication, unless a longer period is justified.
Customer and service records: for the duration of the customer relationship and an appropriate period afterwards where needed for legitimate business purposes or potential legal claims.
Accounting and financial records: normally six years after the relevant financial year, or longer where required by law.
Cookie information: according to the relevant cookie’s purpose and retention period.
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is restricted to those who reasonably need it to operate our business or provide our services.
While we take data security seriously, no internet-based system can guarantee absolute security.
10. International Data Transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that an appropriate legal transfer mechanism or safeguard applies, where required by UK data protection law.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information in certain circumstances.
Object to certain uses of your information.
Request restriction of processing.
Request transfer of information where the right to data portability applies.
Withdraw consent where processing relies on consent.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please email info@purethanetwindows.co.uk.
We will respond within the timescales required by law.
12. Complaints
If you have concerns about how your personal information has been handled, please contact us at:
We will acknowledge data protection complaints within the legally required period, investigate appropriately and provide an outcome without unnecessary delay.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: www.ico.org.uk
Telephone: 0303 123 1113
13. External Websites
Our website may contain links to third-party websites or payment services.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies when visiting them.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements.
The most recent version will be available on our website, with the date of the latest update shown at the top of this page.
15. Contact Us
For questions, concerns or requests about your personal information, contact:
Pure Thanet Window Cleaning Ltd
Email: info@purethanetwindows.co.uk
Address: Flat 2, 13 Cedric Road, Westgate-on-Sea, Kent, CT8 8NZ
Website: www.purethanetwindows.co.uk